computer support technician job description
A PC support technician is a professional who does troubleshooting, maintenance, installation and repairs of computer hardware and diagnoses software issues. The professionals are usually available to provide technical assistance and support to any employee using a PC for work. The main areas of focus are upgrading computer systems, removing viruses, ensuring network safety, installing new hardware and collaborating with other information technology technicians.
The primary responsibility of the support technician is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Sometimes they are also asked to focus on network and internet connectivity. They should be able to work in coordination with both technical and non-technical staff.
The PC Technician should take care of the basic network support. It is their responsibility to install and maintain the application platforms. The professional must assist in the help desk level administrative functions. They have to take care of the server infrastructure on a daily basis. It is the responsibility of the PC Support Technician is to perform daily back-ups and data redundancy.
The support technician must be able to maintain and manage the appropriate hardware inventory. The professional will identify and resolve the recurring software/application/host issues that include medium to high complexity. The technician will play an active role in preparing system operational manuals and documentation. The professional handles changes requests, software updates, and hardware issues.
The Computer Support Technician must offer technical assistance to clients and analyze technical requirements. They should have an in-depth understanding of computer hardware, software and peripheral devices. The professionals should take care of the design and implementation of systems based on the client’s requirement. They have to execute security-related updates and patched on classified and unclassified systems.
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